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FAQ

What forms of payment does amberjanae.com accept?

amberjanae.com accepts PayPal, Apple Pay, and major credit cards including, Visa, MasterCard, American Express and Discover. Only one form of payment per order.

How do I know my order was successful?

After your order is submitted, you’ll be directed to a confirmation page. An email confirmation will come through just after your order is processed.

When will I receive my digital download? 

All digital downloads will be sent via email following your purchase, please note, your download links will always follow your payment confirmation link.

How can I track my package?

After your package is shipped, we’ll send you an email with your tracking number within 48-78 hours after you’ve placed your order.

How do I return items I've purchased? 

Our policy lasts 14 days for clothing ONLY. Stationery, mugs and other accessories are non-refundable. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt complete with order number or proof of purchase.

All returns can be shipped to: 11025 Westlake Dr, Charlotte, North Carolina, United States, 28273

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactingamberjanae@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactingamberjanae@gmail.com to receive return shipment details.

How will my order be shipped?

We currently utilize DHL and USPS.

If returning an item you wish to be refunded for, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Do I have to have an account?

When purchasing you will always be prompted to make an account. It is not required to have one. You can check out in the store as a guest anytime. If you have an account and wish to make changes, sign in your account at amberjanae.com to make adjustments as you see fit.

How can I cancel my account?

We’d be sad to see you go, but if you must, you can call us at 1 (925) 335-6834, Monday through Friday, 9 AM - 5 PM PST.